Hyperice states that if a person buys a Hyperice product through an unauthorized seller, its warranty policy does not apply.įrequently asked questions about Hypervolt They may need to upload the order details and proof of purchase, such as a sales receipt, confirmation email, or sales invoice. The company offers a 1-year warranty on its devices, and individuals may register for their Hyperice warranty on the company website. Learn more about the Hyperice returns policy. People who are unsatisfied with their purchase can return the product within 30 days of receiving their order. Learn more about Hyperice’s shipping and delivery. The company states that it does not ship internationally, but a person may purchase its products from international partners if they are outside of the United States. Then, the customer can receive a full refund or have the option to change their address. If a person does not sign for the package because they do not want it or it goes to the wrong address, the courier will send it back to the manufacturer. However, if a person needs the delivery to go to a different address, they can ask the carrier to leave their order at a local pick-up location. Individuals cannot cancel their order once it is confirmed or change their shipping address. The company asks that people wait 2–4 business days after ordering for their product to ship. Orders that people place with Hyperice may take 5–7 business days to arrive. Critical reviews discuss problems with products, especially regarding battery life.īefore buying a Hypervolt percussion massage gun, people may wish to consider the following factors. Reviews are limited on BBB, with positive reviews mentioning good experiences with customer service and effective products. On Better Business Bureau (BBB), Hyperice has an overall review score of 1.53 out of 5 stars and an A+ rating. Negative reviews mention problems with customer service and manufacturing issues with some products. Positive reviews focus on product quality, customer service, and the battery life of the devices. ReputationĪt the time of publishing this article, Hyperice has an average review rating of 4.5 out of a possible 5 stars on the user review website Trustpilot. In addition, people can buy other Hypervolt accessories from the company website, such as batteries, charging bases, and cases. Users can also access the favorite routines of the world’s top athletes and their personal tips. This app includes instructional videos and content guides that explain how people can maximize the benefits of Hyperice’s devices. Individuals can download the Hyperice App to help them reach their fitness goals. However, Hyperice claims its massage guns have a lower frequency and may help address intramuscular stiffness. The company created the Hypervolt percussion massage guns to give people access to in-home solutions for nonsevere myofascial pain.Īccording to the Hyperice website, other companies manufacture vibration-based electric massagers that may relieve pain temporarily. It is a global recovery and movement enhancement technology company specializing in percussion, thermal, and vibration technology. Hyperice has been in business since 2010.
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